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ICO Release Annual Report

The Information Commissioner’s Office have released their Annual Report for 2018.  This blog summarises the key messages.

Information Commissioner’s Thoughts

Elizabeth Denham highlights the following in her foreword to the Report.

  • The ICO has been involved in producing significant GDPR guidance in the last 12 months and has also run an internal change management process to ensure it is up to the demands placed upon it by GDPR (think: extra staff, new breach reporting functions and helplines).
  • The ICO’s pay levels have fallen out of step with the rest of the public sector.  UK Government has given the ICO 3-year pay flexibility and some salaries have increased.
  • The ICO has taken decisive action on nuisance calls and misuse of personal data.
  • The ICO began investigation of over 30 organisations in relation to use of personal data and analytics for political campaigns.
  • The ICO launched a “Why Your Data Matters” campaign – designed to work as a series of adaptable messages that organisations can tailor to inform their own customers of their data rights.

The Laws that the ICO Regulates

The Report refers to the Data Protection Act 1998 and the new Data Protection Act 2018 as well as the Freedom of Information Act 2000.

But don’t forget about the Privacy and Electronic Communications Regulations and the Investigatory Powers Act 2016. The ICO is also an authority to which organisations can report cyber incidents under the new Network and Information Systems Regulations 2018 (NIS).

Key Guides

The ICO has produced a Guide to GDPR – definitely worth a read.

The ICO has also produced an introduction to the Data Protection Bill and a Guide to the Law Enforcement Directive as well as significant other guidance.

The ICO have also supported other bodies in producing their own GDPR guidance:

  • Direct Marketing Association;
  • The National Health Service (NHS);
  • The Health Research Authority; and
  • The Department for Education.

There is also a new guidance on international transfers to reflect the Privacy Shield and guidance on the new case law on the concept of “disproportionate effort” in the Subject Access Code of Practice.

Data Sharing Codes of Practice

The ICO engaged with UK Government on data sharing codes arising from the Digital Economy Act 2017. This includes the publicly available register of information sharing agreements.

ANPR

Automatic Number Plate Recognition data used to be retained for 2 years. The ICO and the Surveillance Camera Commissioner raised concerns and the UK police have agreed to reduce the retention period to one year.

Participation in Global Networks

The ICO led the 2017 Global Privacy Enforcement Network Sweep with 24 regulators around the world looking at the control users have over their personal information. Privacy Notices of 455 websites that were assessed and often found inadequate.

Civil Monetary Penalties – Fines

The ICO issued 11 fines for serious security failures. The joint highest fine ever (£400k) was served on Carphone Warehouse.  There were significant fines for nuisance callers and spammers.

Criminal Investigations

The ICO launched 19 prosecutions and gained 18 convictions for data theft under the old Section 55 Data Protection Act 1998.

It also ran two investigations into acquisition of data in the Automotive Repair Industry and alleged breaches of Section 55 DPA 1998 by clients tasking private investigators to unlawfully obtain personal data. The case law involving the prosecution of private investigators and clients continues.

Self Reported Data Breaches

The number of self report breaches has increased by 29%. Under GDPR it is mandatory to report data breaches to the ICO.  There has been a significant spike in GDPR breach notification since 25 May 2018.

The sector that reported the largest number of breaches was health (37% of all cases).

Telephone Preference Service (TPS)

This is the central UK opt out register where individuals can object to telemarketing calls. In January 2017, the ICO took over responsibility for running TPS.  This enables quicker receipt and assessment of intelligence for ICO enforcement teams.

Funding/Notification Fees

Registration/notification fees collected in the last year totalled £21 million. This regime has, with effect from 25 May 2018, been replaced by a new fee regime which will be used to fund the ICO going forward.

Helpline calls

For obvious reasons, there has also been a spike in calls to the ICO helpline. Call numbers have increased by 24.1%.  Live chat has increased by 61.5%.  Written advice has increased by 40%.  Needless to say, the ICO is expanding its operations and recruiting more staff.

Brexit

We think the ICO has probably got enough of it on its plate with GDPR, e-privacy and all the new guidance. Then there’s Brexit!  There’s actually little comment on Brexit in the Annual Report other than to flag that it is one of the issues for the ICO.  Then again much of the detail on this has yet to be worked out.

The Commissioner concludes in her “foreword” that “the ICO is the proactive digital regulator the UK needs for ongoing challenges of upholding information rights in the digital world”.

Much more work to be done!

ICO Release Annual Report

Enforcement Notice: First text message case under CASL

The Canadian Radio-television and Telecommunications Commission (CRTC) has announced the first undertaking and fine involving text message violations under Canada’s Anti-Spam Legislation (CASL). This first, involves Quebec-based 514-BILLETS, a ticket broker for sporting and cultural events.

Between July 2014 and January 2016, the CRTC alleges 514-BILLETS sent text messages to recipients without their consent. The CRTC also alleges the company sent text messages without information that identified who sent the messages as well as failed to provide information to recipients that would allow them to easily contact 514-BILLETS.

514-BILLETS has agreed to pay  a total of $100,000 in compensation, appoint a compliance officer and institute a CASL-compliance program. 514-BILLETS will pay $75,000 in the form of $10 rebate couples to 7,500 clients and $25,000 to the Receiver General of Canada.

The CRTC’s media release can be read here.

Enforcement Notice: First text message case under CASL

Mark your calendars: Mandatory data-breach notification rules come into force November 1

The federal government released an Order in Council, dated March 26, 2018, announcing that the mandatory data-breach notification rules will come into force on November 1, on the recommendation of Navdeep Bains, Minister of Industry, Science and Economic Development.

After nearly three years, sections 10, 11, and 14, subsections 17(1) and (4) and sections 19 and 22 to 25 of the Digital Privacy Act, Chapter 32 will come into effect to amend the Personal Information Protection and Electronic Documents Act (PIPEDA). The federal government released the proposed breach reporting rules in September 2017 and advised at that time that the proposed regulations will be delayed coming into force after their publications, meant to “give regulated organizations time to adjust their policies and procedures accordingly and ensure that systems are in place to track and record all breaches of security safeguards that they experience.”

With the amendment, PIPEDA will contain provisions requiring organizations to notify affected individuals and organizations of breaches of security safeguards that create a real risk of significant harm and to report them to the Privacy Commissioner. It also creates offences in relation to the contravention of certain obligations respecting breaches of security safeguards. Among the changes, the new rules will also give the privacy commissioner the power to enter into a “compliance agreement” with an organization in certain circumstance to ensure the organization’s compliance with PIPEDA.

Stay tuned for further updates.

Mark your calendars: Mandatory data-breach notification rules come into force November 1

IRS Warns About New Cyber Scam Targeting Taxpayers

Last month, the United States (US) Internal Revenue Service (IRS) issued a warning to US taxpayers that cyber criminals are increasing their efforts to steal more detailed financial information from taxpayers in order to provide a more detailed, realistic tax return and better impersonate legitimate taxpayers. These efforts include targeting tax professionals, human resource departments, businesses, and other enterprises that store large amounts of sensitive financial information. To mitigate against this threat, the IRS recommended that taxpayers and businesses that store taxpayer information take three steps:

  • Use Security Software. Use security software with firewall and anti-virus protections, and ensure the security software is always turned on and can automatically update. Encrypt sensitive files stored electronically, such as tax records, and use strong and unique passwords for each account.
  • Watch Out For Scams. Recognize and avoid phishing emails, threatening calls and texts from individuals posing as legitimate organizations, such as banks or credit card companies, or even the IRS. Do not click on links or download attachments from unknown or suspicious emails.
  • Protect Personal Data. Don’t routinely carry Social Security cards and make sure tax records are secure. Shop at reputable online retailers. Treat personal information like cash – don’t leave it lying around.

Recently, the IRS issued a specific warning of a quickly growing scam involving erroneous tax refunds being deposited into taxpayer bank accounts. Specifically, after stealing client data from tax professionals and filing fraudulent tax returns, cyber criminals are using taxpayers’ real bank accounts for the deposits and then using various tactics to reclaim the refund from taxpayers. In one version of the scam, criminals posing as debt collection agency officials acting on behalf of the IRS contact taxpayers to say a refund was deposited in error, and ask the taxpayers to forward the money to their collection agency. In another version, the taxpayer who receives the erroneous refund gets an automated call with a recorded voice saying the person is from the IRS. That person then threatens the taxpayer with criminal fraud charges, an arrest warrant and a “blacklisting” of their Social Security Number. The recorded voice gives the taxpayer a case number and a telephone number to call to return the refund.

In its new warning, the IRS repeats its call for tax professionals to increase the security of sensitive client tax and financial files, and outlines steps impacted individuals and enterprises may follow in the wake of a breach, including those outlined in Tax Topic Number 161-Returning an Erroneous Refund and the Taxpayer Guide to Identity Theft.

These new threats highlight the way cyber criminals are uniquely attempting to access sensitive personal information. As businesses increase their encryption and security efforts, these unique efforts by malicious actors will only increase. If you or your enterprise stores or transmits sensitive personal information, such as taxpayer identifying information, you should take time to audit your current practices surrounding how that data is secured, and how your relationships with third parties may impact that security. The Dentons cybersecurity team is prepared to help in those efforts.

Dentons is the world’s largest law firm, a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner, and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. The Dentons Privacy and Cybersecurity Group operates at the intersection of technology and law, and has been singled out as one of the law firms best at cybersecurity by corporate counsel, according to BTI Consulting Group.  

IRS Warns About New Cyber Scam Targeting Taxpayers

PIPEDA: Substantial Amendments Proposed by Parliamentary Committee

Since February 2017, the House of Commons Standing Committee on Access to Information, Privacy and Ethics has been reviewing Canada’s federal privacy statute – Personal Information Protection and Electronic Documents Act (PIPEDA) – including public meetings and submissions from stakeholders. A year later, the Committee issued its report outlining its recommendations that would see a significant overhaul of PIPEDA.

In the report titled Towards Privacy by Design: Review of the Personal Information Protection and Electronic Documents Act, 19 recommendations are proposed to the Government of Canada that would see significant changes to the operation of, and individual rights, around personal information. It’s clear in the report and the recommendations themselves that Europe’s General Data Protection Regulations were an influence.

Some of the Committee’s recommendations include:

  • to explicitly provide for opt-in consent as the default for any use of personal information for secondary purposes, and with a view to implementing a default opt-in system regardless of purpose
  • providing measures to improve algorithmic transparency
  • an examination of the best ways of protecting depersonalized data
  • providing for a right to data portability
  • a framework for a right to erasure based on the model developed by the E.U. The model would, at minimum, include a right for young people to have information posted online either by themselves or through an organization taken down
  • modernizing the Regulations Specifying Publicly Available Information in order to take into account situations in which individuals post personal information on a public website and in order to make the Regulations technology-neutral
  • clarification of the terms under which personal information can be used to satisfy legitimate business interests
  • a framework for the right to de-indexing
  • to give the Federal Privacy Commissioner enforcement powers, including the power to make orders and impose fines for non-compliance
  • to give the Federal Privacy Commissioner broad audit powers, including the ability to choose which complaints to investigate

During his September 2017 annual report to Parliament, Daniel Therien, Canada’s Federal Privacy Commissioner, emphasized the urgency to revisit PIPEDA in order to meet the realities of today’s world, including requesting the new enforcement powers. Organizations have been equally considering how Canada’s status as an adequate country will be affected as a result of the GDPR.

Click to read the report in full Towards Privacy by Design: Review of the Personal Information Protection and Electronic Documents Act.

 

PIPEDA: Substantial Amendments Proposed by Parliamentary Committee